Shoppers are being warned to stop using a popular Tefal vacuum cleaner as it poses a 'fire' risk.
The vacuum manufacturer issued an urgent product recall about the Tefal X-Force Flex 15.60 and X-Force Flex 14.60 TY99 stick Vacuum Cleaners after discovering a defect in a component of the battery.
The product presents a risk of fire as a defect in a component of the battery pack can cause the battery to enter into thermal runaway while in use, the Office for Product Safety and Standards (OPSS) said.
The OPSS added that the product does not meet the requirements of the Electrical Equipment Regulations 2016.
In light of this, Tefal are urging anyone who purchased the vacuum to check if their product is affected and to stop using it.
Customers can request a replacement battery pack due to the safety risk.
A Tefal spokesperson said: "Tefal is conducting as a preventive measure a voluntary recall of the battery packs for affected stick vacuums to ensure safe and reliable use for its customers.
"Tefal has become aware that in rare cases and exclusively during use of the product, thermal events may occur due to a defect in a component of the battery pack.
"All customers in the possession of a Tefal X-Force Flex 15.60 and X-Force Flex 14.60 TY99 type are requested to check if your product is affected and to stop the use of the handstick vacuum cleaner.
"We will send affected customers a battery pack replacement due to a possible safety risk.
"For more information, to find out if your product is affected or request a replacement, please use our dedicated website."
Tefal is asking consumers to check whether their vacuum is affected by visiting their dedicated recall website here .
To find out if their vacuum is affected by the recall, owners will need to find their vacuum cleaner reference.
Tefal said: "The reference is indicated on the body of your vacuum cleaner, once the battery is removed.
"It corresponds to the first 8 characters outlined in the red box. The technical index of the battery is directly inscribed on it.
"These are the 3 characters surrounded in the blue box, or the absence of information at this location if absent select XXX in the Technical battery index drop down ."
Affected units were manufactured before December 2024.
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