Passengers have praised Isle of Wight ferry staff for their care and professionalism in the latest round of Red Funnel’s First Class Service Awards.
The 2025 awards, which celebrate team members who go above and beyond, saw 844 nominations, with more than 40 per cent coming directly from customers.
Fran Collins, chief executive of Red Funnel, said: "Behind every smooth crossing is a team of unsung heroes, going the extra mile and delivering exceptional service with a smile, whatever the day brings.
"These awards are special because the nominations come from those who feel the benefits of that dedication, our customers and their colleagues."
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A total of 229 team members were recognised for their service.
Among those highlighted were Sarah and Michael, who were praised for their professionalism during a medical emergency on board, staying with a customer until paramedics arrived.
Tina and Nathan received thanks for making passengers — and their pets — feel welcome throughout the journey.
One customer described crew member Rob as a credit to Red Funnel after he assisted a passenger with mobility issues.
Red Funnel is inviting the public to submit nominations for next year’s awards.
Customers can nominate staff who have "gone the extra mile or simply made you smile" by visiting the Red Funnel website.
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