Trading standards officers hear about people every day who’ve been caught out by scams, confusing adverts, or unclear contracts.
Some have lost money. Others just don’t know where to turn for help.
That’s why I often point people towards Consumer Friend.
Consumer Friend is a really useful website full of simple, easy-to-understand advice.
It covers everything from spotting scams to knowing your rights when buying goods and services. It’s not full of legal jargon – just clear, practical help you can trust.
It was created by Adam and Lou, who have huge experience in all things trading standards. They also run a podcast, which I’d highly recommend.
The episodes are short and friendly, with experts talking about things like how to avoid online scams, how companies should treat their customers, and why some people may need extra support when dealing with businesses.
Consumer Friend isn’t just for people who’ve had a problem. It’s for anyone who wants to feel more confident and in control when dealing with companies – whether you’re returning a faulty item, switching energy providers, or just reading the small print.
They also have an exciting new tool, Ask CRIS, that can help you understand your rights if something you have bought isn’t quite right or what you expected.
If you or someone you know could use a bit of support, take a look at www.consumerfriend.org.uk.
It’s a great place to start.
Reporting a Scam
• For advice on scams call - Citizens Advice Consumer Helpline: 0808 250 5050
• To report a scam call - Action Fraud: 0300 123 2040
For more information on scams visit iwasp.org.uk
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