RED Funnel customers have had the chance to air their concerns with the cross-Solent ferry firm's bosses — its fleet's reliability and punctuality coming under particular scrutiny.
In the latest of Red Funnel's 'Customer Forums' initiative, the event provided the Island community with an opportunity to have face-to-face exchanges with those at the company's helm.
It was an opportunity for Red Funnel's leadership team to respond to questions and gather feedback — and to help directly inform future plans, projects and priorities.
Months of mechanical setbacks with the fleet, particularly with the vehicle ferries, together with issues over timetables, reliability and punctuality, were debated topics.
As part of the initiative, the discussions also focused on hospitality and vessel technology upgrades.
Red Funnel's CEO, Fran Collins, led the forum and welcomed thoughts from several Island-based attendees.
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The first topic discussed was the upgrades to Red Funnel's vehicle ferries, which included an increase in the amount of customer seating available on decks A and B, easier lift access, and navigation throughout both decks for wheelchair users.
A new till system, to allow for a smoother customer experience, was also raised.
The refit programme saw a refurbishment of the Pet Lounge.
Fran said: "Our recent customer forum was a productive and open discussion, with a combination of new customer representatives and some familiar faces.
"Our aim is to always be open and transparent with our customers, and these sessions provide an excellent opportunity to hear, in person, about what’s important to them, how we can learn and improve our service, and keep them updated on future plans and ongoing initiatives."
Customers raised questions around Red Funnel’s plans for new vessels, including the new addition to its 'hi-speed' service.
Other topics included the charity and community initiatives Red Funnel supports, working closely with manufacturers, and delivering enhanced crew training to support the lifespan of its vessels.
Planning for the Town Quay development, onboard food and beverage, and road signage in East Cowes, were also discussed.
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