From Barbara Doyle, Overton, Hampshire:

My sister and I have just returned from a visit to the Isle of Wight.

This trip was arranged as both my mother and stepfather had passed away during lockdown and their wish was to be scattered in the sea on the way over to the Island as they had made many trips there and loved it.

I contacted Red Funnel Ferries to see if this could be arranged and was met with helpfulness, compassion and professionalism.

A date was organised and when this arrived, all arrangements fell into place and exceeded our hopes.

From Nell Clare and the two crew members who met us and escorted us to the area where the ceremony was to take place, to Alice Duncan, the ship’s captain, all involved were empathetic, respectful and professional and went above and beyond expectations.

This made what was a sad and difficult time far easier and left us both feeling that our loved ones wishes had been fulfilled in a dignified and caring manner.

In these difficult times, it is very easy to lose sight of the fact that there are still organisations that are willing to show sensitivity and humanity while not compromising professionalism and Red Funnel is one of these.

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