CARTER Avenue residential home in Shanklin has been rated 'requires improvement' in an inspection report published yesterday (Wednesday).

The Isle of Wight Council run care home has seen improvements, but more needs to be done for it to be rated 'good', according to care watchdog, the Care Quality Commission (CQC).

The report said that the care home was not always safe and there was an increased risk that people could be harmed.

Inspectors found that medicines were not always managed safely and that people were not always protected from the risk of infection.

Carter Avenue is a residential home for people with learning disabilities run by the Isle of Wight Council.

The CQC said Carter Avenue had improved since its previous inspection, finding people’s experience of the service was positive, people were supported to take part in a range of activities and care plans were personalised and accessible.

However, the inspector said there were still areas of concern.

The home was rated 'requires improvement' at its last inspection in February 2018 and was unable to move up to 'good' following the inspection this year.

Dr Carol Tozer, the council’s director of adult social care, said: “I am disappointed we have not achieved the required level of progress, particularly as we have invested heavily in staff training, changed policies and procedures and invested in additional leadership throughout our learning disability services, including Carter Avenue.

“Our residents must receive the highest quality care and support and we are all now focussed on delivering precisely that.”

While risk assessments were now comprehensive and individual to the person, the CQC found staff were not always following these risk management guidelines.

In another area, while the CQC confirmed staff had received the necessary safeguarding training and knew how to raise concerns, the inspector witnessed a resident not being treated correctly by a member of staff.

Dr Tozer said: “This negatively affected the inspector’s assessment of us and I would like to assure families and the wider public we have taken immediate action.”

Carter Avenue was judged to be ‘good’ for its responsiveness, but 'requires improvement' for its safety, effectiveness, care and leadership.